Technology
Explore how Axitech’s platform provides a complete customer experience toolkit
Redefine the relationship you have with your customer
Axitech has developed technology which makes it simple to quickly deliver new services which meet your customers’ needs and lessen the negativity experienced after a collision. Our solutions are designed with ease of deployment in mind, seamlessly integrating into existing connected vehicle ecosystems
Deliver a branded, end-to-end claims journey in a matter of weeks, allowing you to implement optimised customer features early whilst retaining the flexibility to iterate over products and services supported, utilising a wealth of real-world collision management experience
Something for every stage of the customer journey
Emergency Assistance
Dispatch a tow truck to support your customers in their time of need
Omni-Channel Claims Management
Give your customers a seamless experience across a variety of channels
Claims insights
Extract useful insights to improve your product offering and enhance your Business Intelligence
Repair Network Integrations
Utilise collision management data to deliver greater performance across the whole collision value chain
Customer Satisfaction
Drive customer satisfaction across increased touchpoints with your brand across increased numbers of touchpoints
Introducing Crash Advisor
Omni channel collision management experience, supporting the customer throughout their collision management journey
Be by your customer's side, even at roadside
Efficiently guide your customers through the FNOL process
Promote self-service data capture to expedite collision data processing
Deliver actionable insights to personalise customer claims
Support the settlement of personal injury claims
Interact with insurance carriers on behalf of your customer
Orchestrate provision of certified repairs and rental hires
Streamline updates with automated repair and claims engagement
Capture meaningful feedback to better understand your customers
Key benefits
Instantaneous
Instant information capture and opportunity to offer immediate roadside assistance
Effective
Substantially improve the efficiency of claims handling, driving cost savings in the insurance process to keep your customer – and their insurer – satisfied
Certified
Signpost your customers to certified repairers, reinforcing their consumer rights and delivering up to a 40% uptake in certified parts and paint
Loyalty
Facilitate the utility of a like-for-like replacement hire vehicle, thereby improving brand affinity and customer loyalty
VIP Service
Provide a free, ‘VIP’ service to your customers, positively re-framing both your customer’s brand perceptions and your commercial positioning in the insurance and claims space
Intelligent
Take advantage of enhanced customer and performance insight in order to deliver the optimal customer experience