Solutions

Are you maximising the value you give to, and derive from, your connected customers?

Connected Crash Management for the Future of Mobility

axitech’s Crash Management Journey connects auto OEMs to customers’ wants and needs through all events following a collision.

Our solutions deliver useful, engaging customer experiences, efficiently managing insurance claims and enabling you to derive real monetisation and brand loyalty as part of your connected car strategy

Why are Connected Claims important?

Customer Satisfaction

> 2 weeks reduction in claim time. Improved customer experience in digital vs traditional claims.

Efficiency

80% of claims able to through digital recording, promoting straight through claims processing

Revenue

> $1500 of combined revenue available for the OEM value chain per collision

Loyalty

Most drivers who encounter problems post-repair will sell or trade their vehicle within a year, often changing brand

Connected Claims

Connected claims enables the disjointed elements of accident management services, and corresponding claims activity, to be harmonised and enhanced through effective data capture and processing.

We are in the midst of transformation. As insurers pivot toward digital engagement channels to optimise claims, now is the opportune moment for OEMs to capitalise on the inherent value of their data and increase their stake in the claims value chain.

Power Brand Loyalty

From customer retention strategies to collision data insights, axitech helps to extract the most useful insights from your data and apply it meaningfully

OEM-certified repairs

Increase the uptake of certified parts and paints used in vehicle repairs, boost efficiency of supply chains and strengthen certified network performance

Deeper customer insights

From customer segmentation to collision data enrichment, axitech enables the extraction of the most useful insights to apply meaningfully with your customers

Replacement hire vehicles

Deliver like-for-like replacement hire vehicles, boosting brand retention and promotion potential for new vehicle models

Enhance positive brand affinity

Increase the number of touchpoints available to engage with customers, demonstrating positive of solutions at a generally negative time

Drive your insurance strategy further

Only 27% of consumers hold a high estimation of their insurer’s trustworthiness.

In terms of vehicle ownership and brand loyalty, a collision on the road represents a key moment of truth for customers.

In optimising and taking ownership of accident management and claims processes, you may further define the ways in which a customer identifies with your brand and expand the orbit within which they relate positively to you.