Solutions
Are you maximising the value you give to, and derive from, your connected customers?
Connected Crash Management for the Future of Mobility
Axitech’s Crash Management Journey connects auto OEMs to customers’ wants and needs through all events following a collision
Our solutions deliver useful, engaging customer experiences, efficiently managing insurance claims and enabling you to derive real monetisation and brand loyalty as part of your connected car strategy
Why are Connected Claims important?
Customer Satisfaction
> 2 weeks reduction in claim time. Improved customer experience in digital vs traditional claims
Efficiency
80% of claims able to through digital recording, promoting straight through claims processing
Revenue
> $1500 of combined revenue available for the OEM value chain per collision
Loyalty
Most drivers who encounter problems post-repair will sell or trade their vehicle within a year, often changing brand
Connected Claims
Connected claims enables the disjointed elements of accident management services, and corresponding claims activity, to be harmonised and enhanced through effective data capture and processing
As insurers pivot toward digital engagement channels to optimise claims, now is the opportune moment for OEMs to capitalise on the inherent value of their data and increase their stake in the claims value chain
Power Brand Loyalty
From customer retention strategies to collision data insights, Axitech helps to extract the most useful insights from your data and apply it meaningfully
OEM-certified repairs
Increase the uptake of certified parts and paints used in vehicle repairs, boost efficiency of supply chains and strengthen certified network performance
Deeper customer insights
From customer segmentation to collision data enrichment, Axitech enables the extraction of the most useful insights to apply meaningfully with your customers
Replacement hire vehicles
Deliver like-for-like replacement hire vehicles, boosting brand retention and promotion potential for new vehicle models
Enhance positive brand affinity
Increase the number of touchpoints available to engage with customers, demonstrating positive of solutions at a generally negative time
Drive your insurance strategy further
Only 27% of consumers hold a high estimation of their insurer’s trustworthiness
In terms of vehicle ownership and brand loyalty, a collision on the road represents a key moment of truth for customers
In optimising and taking ownership of accident management and claims processes, you may further define the ways in which a customer identifies with your brand and expand the orbit within which they relate positively to you